To shed light on the transformative power of AI in business, we asked five industry leaders, including founders and Presidents, to share their experiences. From automating ITSM operations to impacting health research and devices, these experts reveal the significant ways AI technology has revolutionized their operations. Dive into these five insightful perspectives to understand the real-world impact of AI on businesses.
- Automating ITSM Operations
- Enhancing Product Design
- Revolutionizing Customer Support
- Boosting Content Output
- Impacting Health Research and Devices
Automating ITSM Operations
The adoption of Gen AI has significantly transformed our IT Service Management (ITSM) operations by automating ticket creation and resolution. Through Gen AI’s advanced algorithms, we’ve achieved seamless ticket generation from user inquiries and system alerts. This automation eliminates manual input, expediting incident reporting. Plus, we have integrated it right within the MS Teams interface.
Gen AI’s predictive capabilities analyze historical data to anticipate potential issues, enabling proactive ticket creation. This preempts downtimes and improves service availability. Additionally, Gen AI’s intelligent routing assigns tickets to the most suitable agents, enhancing efficiency.
For issue resolution, Gen AI suggests relevant solutions based on past resolutions and existing knowledge bases. This speeds up incident handling and reduces human error. Furthermore, Gen AI’s continuous learning refines its suggestions over time, improving accuracy.
Saurabh Kumar, CEO and Co Founder, Rezolve.ai
Enhancing Product Design
With generative AI, we’ve crafted captivating product designs, injecting creativity and uniqueness into our email outreach. This dynamic approach not only catches attention but also drives conversion. Additionally, AI-driven insights streamline decision-making, optimizing resource allocation across roles. The result? Heightened efficiency, amplified growth, and an agile business model that’s primed for innovation.
Jay Toy, General Manager, 88stacks
Revolutionizing Customer Support
One significant way the adoption of artificial intelligence (AI) technology has impacted business operations is by enhancing customer support through AI-powered chatbots. AI-powered chatbots have revolutionized how businesses interact with their customers by providing efficient and instant support around the clock.
AI chatbots can provide customer support 24/7, allowing customers to get assistance at any time, even outside regular business hours. This improves customer satisfaction and helps address urgent issues promptly.
Chatbots offer instant responses to customer inquiries, reducing wait times and providing quick solutions to common queries.
AI chatbots can handle multiple conversations simultaneously, which is especially beneficial during peak times or when dealing with a high volume of customer inquiries.
Harsh Verma, SEO Head, CodeDesign
Boosting Content Output
One of the most significant impacts of AI technology is that it has allowed us to dramatically increase our content output. By utilizing AI, we can produce content faster and more efficiently than ever before. This has enabled us to reach larger audiences with our messages in a much shorter time frame.
Scott Orn, Chief Operating Officer, Kruze Consulting
Impacting Health Research and Devices
One way that artificial intelligence has impacted the medical device industry is in its ability to deliver data that has drastically and positively impacted health research—allowing medical device manufacturers to create products that are more cutting-edge and effective.
John Mooney, President, IML