To understand the real-world impact of AI on business operations, we’ve gathered insights from six industry professionals, including partners and CEOs. From how AI enhances the recruitment process to how it streamlines manuscript editing and review, these leaders share their experiences and examples of AI’s transformative power in their respective fields.
- AI Enhancing the Recruitment Process
- Revolutionizing Content Creation
- Driving Customer Service Improvements
- Boosting Content Output
- Transforming Legal Research and Review
- Streamlining Manuscript Editing and Review
AI Enhancing the Recruitment Process
As a recruiter placing executives in fledgling startups, I often work with founders whose vision outstrips their articulation. These people tend to be introverts, more comfortable in front of a computer screen than communicating in person.
When they convey their hiring needs, it’s often through either a few scattered jot notes on the back of a napkin or a rambling novel that rivals Dickens.
That’s where artificial intelligence comes in handy. Modern language models are adept at taking too-short or too-long descriptions and condensing them into key traits.
By combining that archetype with data I’ve collected regarding company culture and structure, I’m able to put together a rough-draft memo that guides my initial candidate selection.
Not only is this a time-saving tactic for me and my clients, but it also reduces misunderstandings common in face-to-face conversation, drastically lessening the chance of bad-fit placements.
Travis Hann, Partner, Pender & Howe
Revolutionizing Content Creation
The adoption of artificial intelligence (AI) technology has revolutionized content creation for our company, as well as the industry. At Ubuy, we integrated AI-powered content generation tools into our workflow, which in turn allowed us to produce high-quality, engaging content at a fraction of the time and cost compared to traditional methods. By doing so, we have not only upscaled our content creation process but also have more resources to work on other aspects of marketing.
Faizan Khan, Public Relations and Content Marketing Specialist, Ubuy UK
Driving Customer Service Improvements
Screening most customer service requests with ZipChat, which was trained on an exhaustive FAQ section that most people don’t have the time to read, has proven beneficial. ZipChat condenses all the information into simple responses that are on-brand for Mighty Wallet, and customers seem to enjoy the service.
The platform retains pertinent customer information throughout the conversation. One conversation was asking for advice on a “gift for a teenager.” Not only did it make great recommendations, but it also kept coming back to the original question later in reference to other questions the customer had.
It also has cut customer response time in half.
Currently planning a new product launch for December and using ChatGPT extensively for the entire campaign to analyze what worked and didn’t work in the past has instilled a new level of confidence.
Terrence Kelleman, Founder and President, Mighty Wallet
Boosting Content Output
AI has allowed us to massively expand our content roster, quite simply. My team is small and focused, and relying on AI for the more boring and laborious tasks has meant the actual human talent could spend more time on crucial jobs that a bot cannot do. This has meant that we could massively increase our content output without it overtaking our usual operations.
Shaun Gozo-Hill, Director, 2Game
Transforming Legal Research and Review
In our law firm, AI’s adoption revolutionized legal research and document review. Using platforms like “ROSS,” we tapped into AI-powered legal research, drastically reducing time spent finding precedents or relevant case laws.
Additionally, during discovery phases, AI tools sifted through vast document troves, identifying pertinent information with impressive accuracy. For instance, in a complex litigation case, AI helped pinpoint crucial evidence in a sea of documents, a task that would’ve taken weeks manually. This not only improved our efficiency but also enabled a sharper focus on strategizing and client interactions.
Richard Frankel, Disability Lawyer, Bross & Frankel, PA
Streamlining Manuscript Editing and Review
AI adoption has revitalized our book service and publishing operations significantly. One striking example is in manuscript editing and review.
Previously, this process was not only labor intensive but also time-consuming. With AI, we implemented advanced grammar- and style-checking tools that go beyond simple proofreading. These intelligent systems analyze the text for readability, tone, and even style, providing instant feedback and suggestions for improvement.
Moreover, AI has empowered us with predictive analytics to understand market trends and reader preferences better. Through analyzing reader behavior and purchase patterns, we’ve been able to forecast which genres and book types are likely to gain traction, guiding our acquisition and marketing strategies with data-driven insights.
These AI-driven enhancements have not only streamlined our operations but also sharpened our editorial and marketing precision, leading to a more efficient and effective publishing process.