- Study uncovers the need for a solution to improve cash flow management for SMEs
- High interest rates and dissatisfactory experience spur SMEs to switch brands
SINGAPORE, Oct. 10, 2023 /THETECHMUSK=TTM/ — In Southeast Asia, about 70% of SMEs (small and medium enterprises) started their business with seed money raised from their personal savings and from family and friends’ financial support – particularly in Indonesia, Malaysia and Singapore. This finding stood out from a report published by Funding Societies, Southeast Asia’s largest unified SME digital finance platform.
Funding from traditional banks consists of 23% while the remaining 7% turned to alternative sources such as FinTech companies. SMEs in Malaysia had the weakest access to financing from traditional banks (17%) and alternative lenders (3%). Inversely, those in Vietnam had the strongest access to alternative lenders (25%).
To better understand how these businesses think, Funding Societies surveyed nearly 980 SMEs in Indonesia, Malaysia, Singapore, Thailand[1] and Vietnam – all of which are countries the company operates in. The report comprises respondents under the SME category, including micro (74%) and are business owners themselves (63%) – surveying both customers of Funding Societies’ (59%) as well as non-customers (41%).
Southeast Asia’s economy is on the road to recovery, after contracting during the pandemic; and despite recent macroeconomic headwinds, the region is still less impacted in comparison to other parts of the world. These factors have brought about innovative solutions for SMEs by both traditional and digital financial companies. Yet, the abundance of choices does not mean greater ease in accessing finance.
Kelvin Teo, Co-founder & Group Chief Executive Officer, Funding Societies | Modalku said, “The survey confirms and furthers our understanding of SMEs to serve them better, by simplifying financing and moving beyond to cash flow management, which is being accomplished with our proprietary platform solution Elevate[2].”
Payments by SMEs: reliance on banks; transactions made locally
Bank transfer remains the most popular payment method for SMEs with nearly 90% paying their suppliers and 88% receiving payments from customers through the same method. However, cash transactions still play a big role with:
- 51% of respondents in Indonesia paying suppliers and receiving payments from customers
- 63% of respondents in Malaysia receiving payments from their customers
Even though the majority of transactions with both customers and suppliers were done locally, 20% of respondents indicated that cross-border transactions were important for them. This sentiment was seen strongest in Singapore and Vietnam with more cross-border transactions than the other countries.
Business Term loans, a top choice with SMEs; while woes over paying their suppliers
Business term loans were cited by respondents as the most used products (49%). There were exceptions in Singapore and Vietnam though, where card payments are more common in both countries (51% and 49%).
Looking at how these products contributed to an SME’s finances, respondents cited business terms loans as their biggest contributor (41%) – Indonesia and Malaysia attributing 66% and 63% respectively. On the flipside, Singapore SMEs leaned towards credit card payments (33%).
Most SMEs surveyed were more concerned about payables, particularly their capacity to pay suppliers. More than a third of the respondents listed access to financing (including loans and credit cards) and fulfilling payments (to suppliers or vendors who may not offer flexible payment options) as their top payable issues. Other concerns included:
- Payables monitoring and reporting
- Getting approval for payments
- Matching invoices against purchase orders and receipts
Singapore was the only exception, with respondents saying receiving payment from customers is a more critical issue.
Other behaviours of SMEs found from respondents
Across the region, respondents said that their biggest expenses were for daily operations (32%) and inventory and supplies (32%). However, Vietnam deviates slightly from this observation; where the largest expense after daily operations is employees’ salaries.
Low interest rates are a significant factor influencing SMEs to switch brands, especially in Singapore. It was found that more than half (62%) of SMEs in the region are likely to switch brands due to their dissatisfaction with the experience offered – with the most likely in Indonesia and Singapore.
SME Digital Finance and Payments Behaviours: Southeast Asia Report 2023 aimed to look into the behaviours and challenges SMEs are facing and how using digital financing and payments can capture business opportunities and efficiencies.
For full access to the report, click here to download it.
